Meet Prerna Goel -
Prerna Goel

Prerna Goel

Head of Customer Experience ClearBank


Prerna Goel is Head of Customer Experience at ClearBank, responsible for designing and delivering end to end customer journey and experience at ClearBank. She is also a certified individual under the senior managers and certification regime.

Prerna joined ClearBank shortly after its launch in 2016, prior to which she was Head of Payment Operations at Metro Bank, driving excellence across the bank’s entire payment journey, from process refinement to product delivery. Before Metro, Prerna worked at Capital One where she delivered numerous transformational projects and traversed various countries.

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