Meet Linden Dawson -
Linden Dawson

Linden Dawson

APAC Customer Success Manager ForgeRock


As an executive-level, business strategy & digital transformation professional, Linden Dawson is fascinated by emerging trends in consumer behavior, marketing, and technology. Now a senior member of the Forgerock digital identity software team, she is responsible for Customer Success for our major accounts and partners across Asia, India, Australia, and NZ. Speaking regularly at ForgeRock regional industry events, she covers topics such as how to prepare and respond to tech failures or how to drive user adoption.

Prior to Forgerock, Linden led an industry stakeholder engagement program on behalf of Australia Post, including meeting with government regulators, privacy groups and public policymakers to secure advocacy and clear the path forward for the new Digital iD platform.

Throughout her career, she successfully managed high performing, creative and passionate teams. Her primary focus has always been to create a collaborative working environment that supports the well-being and development of her team, while still exceeding multi-million dollar contract revenue and profit targets and building strong relationships in the market.

Linden's key skills are extensive experience in sales, marketing, and customer management; leadership and development of enterprise sales teams; corporate strategy formulation and implementation; commercial acumen leading to sustainable, profitable growth; stakeholder engagement across complex, regulated companies; successfully closing complex contract negotiations, $1m-$40 million; leading consumer research & segmentation projects; working in Agile technology delivery program teams; ability to stress test the viability, feasibility & desirability of ideas; and reputational risk, customer data & privacy protection management.

Linden is known for making customers our central source of truth, her warmth, energy, resilience, and composure under pressure, genuine communication and influencing skills, endless curiosity and a passion for new technology, and her belief in the potential of others and the organization to win.

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