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Kanags Surendran

Kanags Surendran

Managing Director and Head of Transformation CIMB

About

Kanags Surendran operates at the confluence of design, behavioral science, finance, and technology. He has a track record launching digital solutions and driving transformation.

He is presently spearheading the transformation agenda at CIMB that includes not only launching best in class customer journeys but also driving agile at scale and most importantly nurturing a high performing and motivated team that enables a cultural change.

Prior to this role as Head Digital Banking, his team had digitized the sales and service components of the consumer business and enabled a significant shift towards digital channel usage. Between 2015 and 2019 the usage of the digital channel more than tripled and the mobile channel grew by more than 40% year on year.

Previously, as head of mobile, digital experience and digital strategy in the Global Digital Channels team at Standard Chartered, he was instrumental in launching Breeze, the award-winning mobile banking application suite in a number of markets and lead the banks emerging payments initiatives. He leads the cross-organization product management and technology teams at Dash, in launching the first true digital banking proposition in Singapore, a collaboration between SCB and Singtel.

Kanags has a Master in Technology from BITS Pilani, India and an MBA from INSEAD. He is currently pursuing an Executive MSc in Behavioural Science at LSE.

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