Meet Jason Castillo -
Jason Castillo

Jason Castillo

EVP and Head of Fraud and Claims Citizens Bank


Jason Castillo is a results-oriented professional with 20 years leading large complex, domestic and international operations. He has proven leadership and ability to develop and execute strategic business plans to reduce expenses and losses while improving customer and client relationships and maximizing profitability.

Jason has detailed knowledge of end-to-end consumer banking processes across diverse channels and product lines within risk management, compliance, customer service, and sales. He has a strong compliance background, ensuring analytical and risk/reward approach towards solving complex problems. He is an innovative leader that deconstructs processes, procedures, and workflows to rebuild and optimize business efficiency, effectiveness and P/L. He is a culturally sensitive and internationally traveled leader experienced in directing diverse groups to deliver industry-leading innovations.

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