Meet Faten ElAzhary - BlockchainConferences.io
Faten ElAzhary

Faten ElAzhary

Head of Customer and Merchant Support Majid Al futtaim

About

Faten ElAzhary is a highly collaborative and engaging customer service manager with strong communication and management skills demonstrated internally and remotely. She is effectively working with agents, managers, and executives across all departments.

Having over 11 years of experience, she is managing teams up to 90 employees while being responsible for recruiting and interviewing new candidates in different positions in the call center after analyzing the required workforce in every department to achieve account goals.

With a sincere passion and obsession for customers' experience, Faten is having achieved up to 60% NPS scores and 99% satisfaction scores while maintaining a lean, highly productive operation.

Faten is an expert and certified in people coaching, performance management, people development, customer complaint handling, customer feedback analysis and providing the best level of customer, people and service experience with continuous improvement knowledge and demonstrated results.

She has extensive experience in designing and delivering needed processes and training materials for the call center department based on current gaps, ineffective results or lack of coordination to achieve the company's goals and vision.

Her experience includes being in charge of numerous projects from preparation, creation, evaluation, creating campaigns and launch, preparing needed reports and presenting them as required to management.

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